Skip to main content

Customer Service at its Best... :P

Like me If you have ever had to deal with a major corporation's customer service then you will really appreciate this. 
Guy`s Aunt died past January. CitiBank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...(the balance had been $0.00... now was somewhere around $60.00)
The following phone call was placed to CitiBank

Guy: "I am calling to tell you that she died in January."
CitiBank: "The account was never closed and the late fees and charges still apply."
Guy: "Maybe, you should turn it over to collections..."
CitiBank: "Since it is 2 months past due, it already has been."
Guy: "So, what will they do when they find out she is dead?"
CitiBank: "Either report her account to the frauds division, or report her to the credit bureau...maybe both!"
Me: "Do you think God will be mad at her?"
CitiBank: "...excuse me .....?"
Guy "Did you just get what I was telling you.... the part about her being dead?"
CitiBank: "Sir, you'll have to speak to my supervisor!"
(Supervisor gets on the phone)
Guy ''I'm calling to tell you, she died in January."
CitiBank: "The account was never closed and the late fees and charges still apply."
Guy: "You mean you want to collect from her estate?"
CitiBank: ".....(stammer)" .... "Are you her lawyer?"
Me: "No, I'm her great nephew." (Lawyer info given... )
CitiBank: "Could you fax us a certificate of death?"
Guy: "Sure." ( Fax number is given )
( After they get the fax. )
CitiBank: "Our system just isn't setup for death..."
Guy: "Oh..."
CitiBank: "I don't know what more I can do to help..."
Guy "Well... if you figure it out, great! If not, you could just keep billing her...I suppose...don't really think she will care...."
CitiBank: "Well...the late fees and charges do still apply."
Guy: "'Would you like her new billing address?"
CitiBank: "That might help."
Guy:(Odessa Memorial Cemetery #### Hwy 129 and plot number given.)
CitiBank: "Sir, that's a cemetery!"
Guy: "What do you do with dead people on your planet?!!" 
This guy defiantly had a lot more patience then I would have had with them... 

Comments

Post a Comment

Popular posts from this blog

Solar power revolution in Rajasthan

The desert state is on course to become the biggest producer of solar energy in the world with top Indian companies making a beeline for setting up solar power plants.The die has been cast. The Rajasthan Renewable Energy Corporation Ltd (RRECL), the state nodal agency for promoting and developing nonconventional energy sources, has received 32 proposals to set up 900MW solar power plants. The rush for setting up solar plants is due to incentives offered by the state as well as central government. Reliance Industries Ltd (RIL) would set up a 5MW solar power plant at Khinwsar in Nagaur district which would start production by December 2009. The company has signed the power purchase agreement with Jaipur Discom, the state-government-owned power distribution company, to sell power for a 10-year period. Par Solar Ltd, a Mumbai-based company is all set to establish another plant at Jodhpur. According to RRECL, CMD, Rajiv Swaroop, Indiabulls (45MW), Acme Tele Power (100MW), Videocon (5MW), AE
5 comments
Read more

Pope Benedict XVI Scenario a doubt in faith or an improvement.....

Recently news of The Pope resigning is everywhere. And  it seems if your a christian you need to have an opinion on the Topic. I mean its a decision which he seemed to have made in good intentions....... or maybe there is a deeper story. But another question in many peoples mind "How can we have faith in the Roman Catholic religion?"       I don`t feel this is a reason one looses faith in the religion. Cause if you have Faith you do not have to depend on the superficial stuff.  Came across a book which puts things into perceptive.  "The Bad Popes   is a 1969 by  E. R. Chamberlin  "  documenting the lives of eight of the most controversial   popes   (papal years in parentheses): Pope Stephen VI  (896–897), who had his predecessor  Pope Formosus   exhumed, tried, de-fingered , briefly reburied, and thrown in the  Tiber . Pope John XII  (955–964), who gave land to a mistress, murdered several people, and was killed by a man who caught him in bed with hi
11 comments
Read more

Latest styles....

I`m studying in Don Bosco College and we share the premises with the Don Bosco all boys school. That's why I have lots of time to observe the behaviour of the male animal. They are a mighty weird species when they are young. At times they do grow up to be human, but most grow up with some issue or the other. Anyway, yesterday I saw a group of boys with their hair oiled till I felt I could see it dripping down.(oh and they try to pass it off as gel). Just add a little heat to their heads and you could very easily be able to fry omelets. Then there is the limp they all seemed to have. (again they try to pass it off as style ). I find it hard to believe that all their left legs are shorter than their right (I`m sure that it wasn`t a requirement when they were admitted!)I have this irresistible urge to add a little height to the sole of one of their shoes just to see them topple when they can`t balance. So you get why I call them animals they can`t walk, dress or even talk properly(the
9 comments
Read more